Security & trust

SpotsOnSpots gives your property management team a clean tool to run an in-building parking marketplace: residency-verified listings, written agreement template, and a clear escalation path back to your team for any dispute.

Residency verification

Every Owner and every Renter is verified as a current resident of their Building before a listing goes live and before a rental request is approved.

Verification is performed by Building management against the HOA roster — not by SpotsOnSpots independently. Our role is to surface the listing or request to the verified Building admin and to block it from going live until they approve.

A Building can pause new sign-ups, revoke access for a specific resident, or remove a listing at any time.

Closed-loop access

SpotsOnSpots is not open to the public. The marketplace is scoped to residents of participating Buildings only. There are no commuters, no non-resident renters, no guests browsing the platform.

Building access (fobs, gate codes, license-plate recognition) is unchanged. SpotsOnSpots operates on top of your existing access control, not in place of it. When a rental is approved, the Owner provides access through whatever guest-add or fob-share workflow the Building already uses.

Written rental agreement

Every approved rental is encouraged to be documented with a written agreement covering term, rate, payment method, access, and termination. SpotsOnSpots provides a downloadable rental agreement template as a starting point.

The agreement is between Owner and Renter; SpotsOnSpots is not a party.

Dispute escalation

If something goes wrong between an Owner and a Renter, here's how it's handled:

  1. Direct conversation. Most disputes are resolved between neighbors with a single conversation. Encouraged first.
  2. Property management. Your property management team is the mediator and authority for any resident-to-resident dispute that can't be worked out directly — garage access, vehicle damage, behavioral concerns, payment disagreements. They use the platform dashboard to revoke listings or suspend accounts when needed.
  3. Account removal. If a user violates the terms or building rules, property management can revoke their access from the dashboard. Removed users can't list, rent, or browse.

SpotsOnSpots is a marketplace platform — we do not directly mediate resident-to-resident disputes. Your property management team owns that relationship.

What SpotsOnSpots is not

It's important to be clear about the platform's role:

  • SpotsOnSpots is not a real estate broker. We don't list units or arrange leases.
  • SpotsOnSpots is not a property manager. Your PMC operates, maintains, and enforces rules within your building — we just give them a dashboard.
  • SpotsOnSpots is not a payment processor. Owners and Renters arrange payment directly using third-party methods (Venmo, Zelle, ACH, check). SpotsOnSpots does not take any percentage of resident-to-resident rentals.
  • SpotsOnSpots is not an insurer. Vehicle damage and liability are between the residents and their respective personal insurance policies. Garage common-element damage falls under your existing building rules.
  • SpotsOnSpots is not a support team. Resident-to-resident issues are handled by your property management team. We don't mediate disputes, take service calls, or run on-call coverage.

What we are: a single dashboard your property management team uses to run resident parking. Unit ↔ spot ↔ resident ↔ vehicle ↔ rental, all in one editable, searchable, exportable system of record.

Contact

Security or trust questions? Email hello@spotsonspots.com. We respond within 24 hours on weekdays.

Talk to us about your building